Mad as hell and not going to take it anymore may be an exaggeration. But John O’Connell certainly feels like venting like the Howard Beale character in the 1975 movie Network.
This after a hellish customer service experience with Rogers Communications in the wake of major account and double billing errors by the company.
Those mistakes caused the Chairman & CEO of Davis Rea Ltd. to spend a combined 12-14 hours on the phone trying to get things fixed.
It got O’Connell thinking, not for the first time, that Canadians shouldn’t have to endure the country’s oligopolistic telecom system, its high rates, and often times, poor service.
Here’s O’Connell’s challenge to Rogers’ CEO Joe Natale.